Shipping policy
FWSports Shoes (trading name of Wellnessmasco LTD)
Last Updated: August 19, 2026
1. Who We Are
FW Sports Shoes is the trading name of Wellnessmasco LTD, a company registered in England and Wales (Company No: 15150625). Registered office: 5 Cameron Terrace, Herbert Road, South Tottenham, London, England N15 4FG, United Kingdom.
2. Shipping Destinations
We currently ship to the following countries:
- United Kingdom (UK)
- United States (USA)
- Canada
We do not ship to any other destinations at this time.
3. Currency
All product prices and shipping fees are listed and charged in US Dollars (USD). Your bank or payment provider may apply a currency conversion fee if your account is held in a different currency — this is outside our control.
4. Shipping Rates
We offer a simple flat-rate shipping fee of $12.00 USD per order, regardless of order size or destination.
5. Order Processing & Delivery Times
| Stage | Timeframe |
|---|---|
| Order cut-off time | 12:00 PM GMT (Mon–Fri) |
| Processing time | 1–3 business days |
| Delivery time | 7–10 business days |
| Total estimated time | 8–13 business days |
Orders placed after 12:00 PM GMT or on weekends and public holidays will begin processing the next business day. Business days are Monday–Friday, excluding UK public holidays.
These are estimated timeframes only. Actual delivery may vary due to carrier delays, customs clearance, or other factors outside our control. Estimated delivery times do not constitute a guaranteed delivery date.
6. Your Right to Delivery (UK Customers)
Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, if we are unable to deliver within the agreed timeframe or a reasonable period, you have the right to:
- Request redelivery within a new agreed timeframe
- Cancel your order and receive a full refund if delivery cannot be fulfilled
Please contact us at info@fwsportsshoes.com to exercise these rights.
7. Shipping Carriers
We partner with the following carriers to ensure reliable international delivery:
- DHL Express
- UPS
- USPS (primarily for US final-mile delivery)
The carrier used for your order will depend on your location and availability at the time of dispatch.
8. Order Tracking
Once your order is dispatched you will receive a shipping confirmation email containing your tracking number. Tracking information typically becomes active within 24–48 hours of dispatch. You can track your order at fwsportsshoes.com/apps/track123.
9. Shipping Origin
Our administrative headquarters is in London, UK. Products are dispatched from our international distribution centres to ensure efficient global delivery.
10. Packaging
Every order is carefully inspected and securely packaged to prevent damage in transit. Where possible we use recyclable packaging materials in line with our commitment to reducing environmental impact.
11. Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. We use automated address verification — if your address is flagged as potentially incorrect we will contact you by email, which may delay processing.
If a package is returned to us due to an incorrect address provided by you or due to multiple failed delivery attempts, you may be responsible for reshipping costs.
12. Order Cancellation & Address Changes
- You may request a cancellation or address change within 24 hours of placing your order
- Once an order has entered processing or been dispatched it cannot be cancelled or modified
- UK customers retain their statutory right to cancel within 14 days of receipt under the Consumer Contracts Regulations 2013 — please refer to our Return & Refund Policy for full details
13. Failed or Missed Deliveries
If the carrier is unable to deliver your package they may leave a notice and attempt redelivery. If the package is returned to us after multiple failed attempts you may be charged reshipping costs. Please ensure someone is available to receive the delivery or that a safe location is specified at checkout.
14. Damaged, Missing, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, incorrect, or with missing contents you must notify us within 48 hours of delivery at info@fwsportsshoes.com with:
- Your order number
- A description of the issue
- 2–3 clear photographs showing the damage or incorrect item
We will arrange a replacement or full refund for all verified cases at no cost to you. Your statutory rights under the Consumer Rights Act 2015 are not affected.
15. Lost or Delayed Packages
If your order has not arrived within 15 business days of your dispatch confirmation please contact us at info@fwsportsshoes.com. We will open an investigation with the carrier on your behalf.
While we aim for all orders to arrive within the estimated timeframe, delays can occur due to customs clearance, extreme weather, or carrier disruptions. We will keep you informed and work to resolve any issue as quickly as possible.
16. Delivery Confirmation
A carrier tracking status of "Delivered" constitutes proof of receipt. We are not responsible for packages stolen after confirmed delivery. If you believe your package has been stolen after delivery please contact your local police and your carrier directly.
17. VAT, Customs Duties & Import Taxes
- UK orders: VAT is included in the purchase price where applicable
- US & Canada orders: Orders are generally below the de minimis threshold. However, any unexpected local customs duties, import taxes, or brokerage fees are the sole responsibility of the customer. We are not able to predict or control these charges
18. Invoices & Documentation
A digital invoice will be sent to your registered email address immediately after purchase. A physical packing slip will be included inside your shipment.
19. Fraud Prevention
All orders undergo a security screening. If suspicious activity is detected we may request additional verification before dispatching your order. This is to protect both our customers and our business.
20. Policy Updates
We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. Updates will not affect orders already placed.
21. Contact Us
For any shipping-related questions or concerns:
FWSports Shoes (trading name of Wellnessmasco LTD)
Company Registration No: 15150625
5 Cameron Terrace, Herbert Road, South Tottenham, London, England N15 4FG, United Kingdom
📧 info@fwsportsshoes.com
📞 +44 20 3322 5623
💬 Live chat available during business hours
🕐 Monday–Friday, 09:00–17:00 GMT