Payment Policy

Last Updated: February 24, 2026

At FWSports Shoes (a trade name of Wellnessmasco Ltd), we provide a secure and seamless checkout experience. This policy outlines our accepted payment methods, security protocols, and billing terms to ensure full transparency for our customers in the UK, USA, and Canada.

1. Accepted Payment Methods

To provide maximum convenience, we accept a wide range of secure payment options. You can complete your purchase using:

• Credit/Debit Cards: Visa, Mastercard, Maestro, American Express (Amex), Discover, Diners Club, JCB, and UnionPay.
• Digital Wallets: Google Pay.

Note: All payments must be cleared before the order enters the processing stage (1–3 business days).

2. Currency and Pricing

• Base Currency: All transactions on our website are processed in US Dollars (USD).
• Taxes: For UK customers, VAT is included in the displayed price. For the USA and Canada, any applicable state/provincial taxes or import duties are calculated at checkout or handled by the customer upon delivery as per local laws.
• No Hidden Fees: The final price you see at the "Secure Checkout" page is the total amount you will pay. We do not charge any additional administrative or payment processing fees.

3. Payment Security & PCI Compliance

Your financial security is our top priority. FWSports Shoes uses industry-standard encryption technology:

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology with 128-bit encryption to protect your sensitive data (like card numbers and personal info) during transmission.
• PCI DSS Compliant: We do not store your full credit card information on our servers. All transactions are processed through Level 1 PCI-compliant payment gateways.
• Data Privacy: Your payment details are used strictly for the transaction and are never shared with third parties for marketing purposes.

4. Billing Terms & Conditions

• Immediate Billing: Your chosen payment method will be charged immediately upon successful placement of your order.
• Order Confirmation: Once the payment is authorised, you will receive an automated "Order Confirmation" email containing your receipt and order details.
• Verification: To prevent fraud, we may perform a standard authorisation check on your payment card. Orders may be delayed if our system flags a mismatch between the billing address and the card issuer's records.

5. Payment Failures & Troubleshooting

If your payment is declined, please check the following:

1. Card Details: Ensure the card number, expiry date, and CVV code are entered correctly.
2. Billing Address: The billing address must match the address on your bank statement.
3. Sufficient Funds: Ensure your account has enough balance for the transaction (including the $12 flat shipping fee).
4. Bank Restrictions: Some banks block international transactions in USD. Please contact your bank to authorise the payment.

6. Fraud Prevention and Protection

To protect our customers and our business (Wellnessmasco Ltd), we reserve the right to:

• Cancel any transaction that appears fraudulent or unauthorised.
• Request additional identity verification for high-value orders.
• Report suspicious activity to the relevant financial authorities in the UK and the customer's home country.

7. Refund and Cancellation Payments

Refunds: Approved refunds are always credited back to the original payment method used during checkout. Please allow up to 7 business days (Monday–Friday) for the refund to be processed by us. Note: Depending on your financial institution, it may take an additional 3–5 business days for the funds to reflect in your account.

8. Google Pay Specifics

When using Google Pay, ensure your Google account is linked to a valid shipping address within our delivery zones (UK, USA, or Canada) to avoid technical errors during checkout.

9. Business Information & Support

If you have any questions regarding a charge or our payment process, please contact our billing department:

FWSports Shoes is a trade name of Wellnessmasco Ltd

Legal Entity Name: Wellnessmasco Ltd, trading as FWSports Shoes

Company Registration Number: 15150625

Registered Address: 5 Cameron Terrace, South Tottenham, London, England N15 4FG, United Kingdom

Phone: +44 20 3322 5623

Email: info@fwsportsshoes.com

Live Chat: Available on the website During business hours

Business Hours: 09:00 AM to 05:00 PM (Monday–Friday), (GMT+00:00) Greenwich Mean Time (London)