Payment Policy
Last updated: 31 August 2026
This Payment Policy explains how payments are processed for purchases made through www.fwsportsshoes.com.
FWSports Shoes is a trading name of Wellnessmasco LTD, registered in England and Wales under Company Number 15150625.
1. Accepted Payment Methods
FWSports Shoes accepts the payment methods that are displayed and available to you during checkout.
These may include major debit and credit cards and other secure payment options supported by our checkout provider.
The exact payment methods available may vary depending on:
- Your country
- Your device
- Your payment provider
- The payment options currently enabled on our store
Only payment methods displayed at checkout are available for your order.
Do not list Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna or any other payment service on this policy unless it is actually enabled and usable at checkout.
2. Payment Currency
Our current website pricing and checkout are processed in US Dollars (USD).
Product prices, shipping charges and the final order amount are shown before you complete your purchase.
If your bank account, card or payment method is denominated in another currency, your bank or payment provider may convert the transaction into your local currency.
Any exchange rate, foreign transaction fee or currency conversion charge imposed by your bank or payment provider is determined by that provider and is outside the control of FWSports Shoes.
3. Order Total
Before you complete checkout, you will be shown the amount payable for your order.
Depending on your order and destination, this may include:
- Product price
- Shipping charge
- Applicable taxes
- Discounts or promotional reductions
- Other charges that are clearly disclosed before payment
We do not intentionally add undisclosed mandatory fees after you have committed to the purchase.
Google specifically requires merchants to disclose the full expense customers will bear before purchase.
4. Shipping Charges
Under our current Shipping Policy, the standard shipping charge is:
$12.00 USD per order
for supported delivery destinations.
The shipping charge will be displayed during checkout before payment is completed.
For complete shipping information, please review our Shipping Policy.
If the shipping policy changes in future, the amount shown during checkout and the Shipping Policy should be updated together.
5. Taxes and VAT
Any taxes that we are legally required to collect will be displayed or included as appropriate during the purchasing process.
For UK customers, VAT will be handled in accordance with applicable UK tax requirements.
If prices are displayed as including tax, the website, product pages, cart and checkout should use the same tax treatment consistently.
Customers outside the United Kingdom may also be subject to:
- Import duties
- Local taxes
- Customs charges
- Brokerage fees
where imposed by the destination country.
Any such third-party charges that are not collected by FWSports Shoes are the customer's responsibility where applicable.
Please also review our Shipping Policy for information relating to international deliveries.
6. When Will I Be Charged?
When you submit an order, your selected payment method will be processed through our secure checkout system.
Depending on the payment method, payment may be:
- Authorised immediately
- Captured immediately, or
- Processed according to the payment provider's normal procedures
An order is not considered successfully paid until the payment provider confirms the transaction.
7. Payment Confirmation
After a successful order, you should receive an order confirmation at the email address supplied during checkout.
The confirmation will include relevant order information such as:
- Order number
- Products ordered
- Amount paid
- Delivery information
Please check the information carefully and contact us promptly if you notice an error.
8. Failed or Declined Payments
A payment may be declined for reasons including:
- Incorrect card information
- Insufficient funds
- Bank security controls
- Payment-provider restrictions
- Billing-address mismatch
- Fraud-prevention checks
FWSports Shoes does not control the approval decision made by your bank or payment provider.
If your payment is declined, please contact your bank or try another payment method available at checkout.
You should not be charged for an order that was not successfully completed, although temporary authorisation holds may sometimes appear depending on your bank's procedures.
9. Payment Security
Payments are processed using secure ecommerce payment systems.
Our checkout uses encrypted HTTPS/SSL technology to help protect information transmitted during the payment process.
We do not ask customers to send full card details by:
- Social media message
- Live chat
- Telephone message
Google requires payment and checkout processes to be secured with a valid SSL certificate.
10. Fraud Prevention and Order Verification
To protect customers and our business, some orders may undergo fraud or security screening.
Where an order is flagged for unusual activity, we may contact the customer to request reasonable verification before dispatch.
This may include confirming:
- The customer's identity
- Billing information
- Shipping information
- Order details
We will only request information reasonably necessary to verify the transaction.
We will not request sensitive information through insecure channels.
If we are unable to verify a transaction where verification is reasonably required, we may cancel the order and refund any payment already captured.
11. Payment Authorisation Holds
In some circumstances, a payment provider may place a temporary authorisation hold on your account.
An authorisation hold is not necessarily a final charge.
If an order is cancelled or payment is unsuccessful, the time required for the hold to disappear is determined by your bank or payment provider.
FWSports Shoes does not control the release time for bank authorisation holds.
12. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us at:
Please provide:
- Your order number
- Date of transaction
- Amount charged
Do not send complete card numbers or security codes by email.
We will investigate the order and payment records and take appropriate action where a duplicate charge has occurred.
13. Pricing Errors
We aim to ensure that prices displayed on our website are accurate.
If a genuine technical or pricing error is identified, we will contact the customer before taking further action where reasonably possible.
We will not substitute a different price or impose an undisclosed additional payment obligation after purchase.
Any cancellation or refund arising from a genuine pricing error will be handled in accordance with applicable law and our Terms of Service.
14. Discounts and Promotional Codes
Where a promotion or discount code is offered, any important conditions will be disclosed with the promotion or before checkout.
Conditions may include:
- Expiry date
- Eligible products
- Minimum spend
- Geographic restrictions
- Single-use limitations
The discount successfully applied during checkout will be reflected in the order total before payment.
A promotion that has expired or does not meet its stated conditions may not be accepted by the checkout system.
15. Refunds
Approved refunds will normally be issued to the original payment method used for the order unless another method is required by law or agreed with the customer.
Refund eligibility is governed by our:
- Return & Refund Policy
- Cancellation Policy
- Warranty & Faulty Goods Policy
Once we have issued a refund, your bank or payment provider may require additional time before the funds appear in your account.
We will not require customers to accept store credit instead of a refund where they are legally entitled to a monetary refund.
16. Cancelled Orders
If an order is validly cancelled and payment has already been captured, an applicable refund will be made to the original payment method.
For full cancellation procedures and statutory rights, please review our Cancellation Policy.
17. Chargebacks and Payment Disputes
If you believe there is a problem with a transaction, we encourage you to contact us first so that we can investigate.
Contact:
This does not remove any right you may have to contact your bank, card issuer or payment provider regarding an unauthorised or disputed transaction.
18. Payment Information and Privacy
Personal information used during checkout is handled in accordance with our Privacy Policy.
Payment information may also be processed by third-party payment processors that provide secure payment services to our store.
We do not sell customers' payment card information.
For information about how personal information is handled, please review our Privacy Policy.
19. Guest Checkout
Where supported by our checkout, customers may complete purchases without being required to create a permanent account.
Google's checkout requirements state that individuals must be able to purchase and that checkout should not impose unnecessary barriers.
20. Changes to This Payment Policy
We may update this Payment Policy when:
- Payment methods change
- Currency settings change
- Tax requirements change
- Our checkout provider changes
- Applicable legal or regulatory requirements change
The current version will always be published on this page.
Any material payment conditions applicable to a purchase will be shown before the customer completes checkout.
21. Contact Information
For questions relating to payments, billing or an order, please contact:
FWSports Shoes
A trading name of Wellnessmasco LTD
Email: info@fwsportsshoes.com
Telephone: +44 20 3322 5623
Customer Service Hours:
Monday–Friday
09:00–17:00 GMT
Registered Office:
5 Cameron Terrace, Herbert Road, South Tottenham, London, England, N15 4FG, United Kingdom
Company Registration Number: 15150625
Please do not send payment-card details by email.