Contact Us
Contact Us
Have a question? We're here to help. Whether you need assistance with an order, have a question about our products, or want to get in touch with our support team — reach us using any of the methods below.
📞 Phone & Live Chat
Phone: +44 20 3322 5623
Live Chat: Available on the website during business hours
Business Hours: Monday–Friday, 09:00–17:00 GMT (Greenwich Mean Time, London)
📧 Email Support
We handle all enquiries by email including order issues, product questions, returns, warranty claims, and partnership requests. We aim to respond within 24–48 business hours (Monday–Friday).
📬 Postal Address
FW Sports Shoes (trading name of Wellnessmasco LTD)
5 Cameron Terrace, Herbert Road, South Tottenham, London, England, N15 4FG, United Kingdom
⚠️ This is our registered administrative office only. Please do not send product returns to this address without a prior Return Merchandise Authorisation (RMA) number. For all returns and exchanges, contact us first at info@fwsportsshoes.com to receive your RMA and the correct return warehouse address. See our Return & Refund Policy for full details.
💼 Company Information
FWSports Shoes is a trading name of Wellnessmasco LTD, a company registered in England and Wales.
- Trading Name: FW Sports Shoes
- Legal Entity Name: Wellnessmasco LTD
- Company Registration Number: 15150625
- Registered Office: 5 Cameron Terrace, Herbert Road, South Tottenham, London, England, N15 4FG, United Kingdom
🛡 Your Rights & Data Protection
Your personal data is processed securely and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
As a UK customer you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you have a complaint we will always aim to resolve it promptly and fairly.
For full details see our Privacy Policy and Legal Notice.
⚖️ Complaints & Alternative Dispute Resolution
If we are unable to resolve your complaint to your satisfaction you may refer your dispute to an Alternative Dispute Resolution (ADR) scheme. You may also use the UK Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
You also have the right to contact the Information Commissioner's Office (ICO) at ico.org.uk for any data protection concerns.
✉️ Send Us a Message
Use the contact form below and we'll get back to you within 24–48 business hours.