Contact Us
Need help finding the right pair, choosing a size or checking an order? Contact the FWSports Shoes team. If you cannot find the footwear you are looking for, send us the brand, model and size and we will help with your enquiry.
Get in touch
Email: info@fwsportsshoes.com
Telephone: +44 20 3322 5623
Business hours: Monday – Friday, 09:00–17:00 UK time (GMT in winter and British Summer Time in summer). Messages received outside these hours are reviewed during business hours.
Orders, delivery and product questions
Use the contact form on this page or email us directly. For an existing order, include your order number and the email address used at checkout. For a product enquiry, include the product name or link, size and colour. Please do not send full card details, card security codes, banking passwords or one-time banking codes.
Returns, cancellations and faulty items
Email us as soon as possible if you need to cancel an order, request a return or report a damaged, faulty or incorrect item. We normally provide the return reference and packing instructions within 1 business day. The reference helps us identify your return; it is not discretionary approval of a valid statutory right.
Please contact us before sending goods back so we can identify your return and provide packing instructions. Send all product returns to our London company address shown below.
Dispatch and returns address for all customers:
5 Cameron Terrace
Herbert Road
South Tottenham
London
N15 4FG
United Kingdom
All product returns, including returns from the United States and Canada, are sent to this UK address. For eligible change-of-mind or wrong-size returns, customers pay the direct return-postage cost where disclosed before purchase and permitted by law. Customers returning goods from outside the UK should obtain an international postage quote to this address before purchasing. We cover reasonable return costs for faulty, damaged, incorrect or materially misdescribed goods where required by law. See our Return & Refund Policy for eligibility and refund terms.
Return & Refund Policy | Cancellation Policy
Complaints and privacy enquiries
If something has gone wrong, email us with the details, your order number where relevant and the outcome you are seeking. We will investigate and explain our response and any available next steps. You may also use our contact details for privacy questions or requests. Nothing on this page limits your statutory rights.
Company information and postal address
FWSports Shoes is a trading name of WELLNESSMASCO LTD, an independent online footwear retailer registered in England and Wales.
Company number: 15150625
Registered administrative office:
5 Cameron Terrace, Herbert Road, South Tottenham, London, England, N15 4FG, United Kingdom.
This is our registered office, dispatch address and returns address for all orders. Written enquiries and complaints may be sent here. All product returns go to this same London company address.