Last Updated: February 24, 2026
At FWSports Shoes (a trade name of Wellnessmasco Ltd), we strive to provide a seamless and transparent shipping experience for our customers. This policy outlines our shipping procedures, timelines, and responsibilities to ensure your order reaches you safely.
1. Shipping Destinations
We currently provide international shipping to the following countries:
- United Kingdom (UK)
- United States (USA)
- Canada
2. Product Pricing & Currency
All product prices and shipping fees on our website are listed and processed in US Dollars (USD). Regardless of your location, the final checkout amount will be in USD.
3. Shipping Rates
We offer a simple and transparent flat-rate shipping fee:
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Flat Rate: $12.00 USD per order.
4. Shipping Origin
While our administrative headquarters is located in London, UK, our products are dispatched from our centralised international distribution centres to ensure efficient global delivery.
5. Order Timelines
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Order Cut-Off Time: 12:00 PM (GMT) Greenwich Mean Time (London). Orders placed after this time will be processed the following business day.
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Order Processing Time: 1–3 Business Days (Monday – Friday).
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Delivery Time: 7–10 Business Days (Monday – Friday).
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Total Delivery Time: 8–13 Business Days (Monday – Friday).
6. Shipping Methods & Carriers
To ensure safe and fast delivery, we partner with world-class logistics providers, including:
- DHL Express
- UPS
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USPS (primarily for USA final delivery)
7. Tracking Information
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information typically becomes active within 24–48 hours of shipment.
8. Packaging & Order Protection
Every pair of shoes is carefully inspected and securely packaged to prevent damage during transit. We use durable materials to ensure your items arrive in pristine condition.
9. Address Accuracy & Verification
The customer is responsible for providing a correct and complete shipping address. We use automated verification systems; however, if an address is flagged as incorrect, we will contact you via email, which may delay processing.
10. Order Cancellation & Changes
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Cancellation: You may request a cancellation within 24 hours of placing your order.
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Change of Shipping Address: Address changes are only permitted within 24 hours of order placement.
- Note: Once an order has entered the processing/shipping stage, we cannot cancel or modify the address.
11. Failed or Missed Delivery Attempts
If the carrier is unable to deliver the package due to the recipient's absence, they may leave a notice or attempt redelivery. If the package is returned to us due to multiple failed attempts or an incorrect address provided by the customer, the customer may be responsible for reshipping costs.
12. Damaged, Missing, or Incorrect Items
Please inspect your package upon arrival.
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If your item is damaged or incorrect, you must notify us within 48 hours of delivery at info@fwsportsshoes.com with photo evidence.
- We will prioritise a replacement or refund for verified damaged or incorrect shipments.
13. Lost or Delayed Packages
While we aim for timely delivery, external factors (customs, weather, etc.) may cause delays. If your package has not arrived within 15 business days, please contact our support team so we can open an investigation with the carrier.
14. Delivery Confirmation
A delivery confirmation from the carrier (tracking status "Delivered") serves as proof of receipt. We are not responsible for packages stolen from doorsteps or secure locations after confirmed delivery.
15. VAT, Taxes & Import Fees
For orders within the United Kingdom, VAT is included in the purchase price. For the USA and Canada, orders are generally below the "de minimis" threshold; however, any unexpected local customs duties or import taxes are the sole responsibility of the customer.
16. Customer & Our Responsibilities
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Customer: Responsible for providing accurate info, paying applicable duties, and receiving the package.
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FWSports Shoes: Responsible for processing orders timely, providing tracking, and ensuring the product matches the description.
17. Invoices & Documentation
A digital invoice will be sent to your registered email address immediately after purchase. A physical packing slip will also be included inside your shipment.
18. Sustainability & Packaging
We are committed to reducing our carbon footprint. Where possible, we use recyclable packaging materials and optimise routes through our carrier partners to minimise environmental impact.
19. Security & Fraud Prevention
To protect our customers, all orders undergo a security screening. If we detect suspicious activity, we may request additional verification before shipping the order.
20. Policy Updates
FWSports Shoes reserves the right to update this shipping policy at any time. Changes will be posted directly on this page.
21. Business & Contact Information
For any questions regarding your shipment, please contact us:
FWSports Shoes is a trade name of Wellnessmasco Ltd
Legal Entity Name: Wellnessmasco Ltd, trading as FWSports Shoes
Company Registration Number: 15150625
Registered Address: 5 Cameron Terrace, South Tottenham, London, England N15 4FG, United Kingdom
Phone: +44 20 3322 5623
Email: info@fwsportsshoes.com
Live Chat: Available on the website During business hours
Business Hours: 09:00 AM to 05:00 PM (Monday–Friday), (GMT+00:00) Greenwich Mean Time (London)
